Difference Between Mailchimp and Constant Contact: Review

difference between MailChimp and Constant Contact

Did you know that email marketing has an average ROI of 4,400%? 

That’s right, for every dollar you invest in email marketing, you can expect a return of $44. 

With such impressive numbers, it’s crucial to choose the right platform for your email marketing campaigns

In this article, we’ll compare two popular options: Mailchimp and Constant Contact. 

By understanding the key difference between MailChimp and constant contact, you’ll be equipped to make an informed decision on which one is best suited for your business needs.

Let’s explore the key difference between MailChimp and constant contact.

By the End of This Post, You’ll Learn:

  • Mailchimp and Constant Contact are both widely used email marketing platforms.
  • Email marketing has a significantly high ROI, making it an essential tool for businesses.
  • Understanding the difference between Mailchimp and Constant Contact will help you choose the right platform for your email marketing campaigns.
  • For MailChimp Constant Contact comparison, consider factors such as pricing, features, usability, and customer support when evaluating which platform to use.
  • Both Mailchimp vs Constant Contact for small businesses offer various integration and automation options to streamline your email marketing efforts.

Overview of Mailchimp and Constant Contact

In the world of email marketing platforms, two heavyweights stand out: Mailchimp and Constant Contact. 

These platforms offer a range of features and tools to help you connect with your audience, build relationships, and grow your business. 

In this section, we’ll provide an overview and difference between Mailchimp and Constant Contact, with features, usability, and other important factors.


Mailchimp is a popular choice for businesses of all sizes, from small startups to large enterprises. 

It offers an intuitive and user-friendly interface that makes it easy to create appealing email campaigns. 

With Mailchimp, you can take advantage of drag-and-drop email editors, customizable templates, and a vast library of stock images.

One of Mailchimp’s standout features is its advanced audience segmentation capabilities. 

This allows you to target specific groups within your subscriber list, ensuring that your emails reach the right people at the right time. 

Additionally, Mailchimp offers robust automation tools that enable you to set up personalized email workflows, automate welcome emails, and track customer journeys.

Constant Contact

Constant Contact is another powerful email marketing platform that caters to businesses looking to engage and connect with their audience. 

It offers a range of customizable templates and an easy-to-use editor, allowing you to create eye-catching emails without any coding knowledge.

What sets Constant Contact apart is its comprehensive suite of online marketing tools. 

In addition to email marketing, you can also leverage Constant Contact for creating surveys, managing events, and even selling products directly through the platform. 

This makes it a versatile solution for businesses looking to streamline their marketing efforts.

Features and Usability

When it comes to features and usability, both Mailchimp and Constant Contact offer a wide array of tools. 

However, there are a few key differences to consider for MailChimp Constant Contact features. 

Mailchimp’s strength lies in its robust automation capabilities and advanced audience segmentation, making it an ideal choice for businesses focused on personalized marketing strategies.

On the other hand, Constant Contact shines in its all-in-one approach, offering additional marketing tools beyond email campaigns. This can be beneficial for businesses seeking a unified platform to manage various online marketing activities.

Ultimately, the right choice between Mailchimp and Constant Contact depends on your specific business needs and preferences. 

In the upcoming sections, we’ll dive further into pricing, features, user interface, target audience, and other essential factors to help you make an informed decision.

Pricing and Plans

When it comes to choosing an email marketing platform, pricing is a crucial factor to consider. 

MailChimp vs Constant Contact pricing depends on subscribers. Both Mailchimp and Constant Contact offer various pricing plans to cater to different business needs and budgets.

Mailchimp Pricing

Mailchimp offers a pricing structure that is based on the number of subscribers you have and the features you require. 

They have three main pricing tiers:

  1. Free Plan: Mailchimp offers a forever free plan that allows you to have up to 2,000 subscribers and send up to 10,000 emails per month. However, certain features and advanced functionality may be limited or unavailable.
  2. Essentials Plan: The Essentials plan starts at $9.99 per month and enables you to have up to 50,000 subscribers. This plan includes advanced features such as automation, A/B testing, and more, making it suitable for growing businesses.
  3. Standard Plan: The Standard plan is tailored for larger businesses and starts at $14.99 per month. It allows you to have unlimited subscribers and access to advanced features like retargeting ads, custom-coded templates, and priority email and chat support.

It’s important to note that these prices are subject to change, and Mailchimp also offers additional features and add-ons that may come at an extra cost.

Constant Contact Pricing

Constant Contact offers pricing plans that are tiered based on the number of subscribers you have. 

They offer two main pricing options:

  1. Email Pricing: Constant Contact’s Email pricing starts at $20 per month for up to 500 subscribers and goes up as you increase your subscriber count. This plan includes features such as customizable templates, analytics, and list management tools.
  2. Email Plus Pricing: For businesses that require more advanced features like automation and online donations, Constant Contact offers the Email Plus plan. The pricing for this plan starts at $45 per month for up to 500 subscribers and increases based on the number of subscribers you have.

Again, it’s important to note that prices may vary based on factors such as the number of subscribers and any additional add-ons or features you may require.

Ultimately, when considering the pricing and plans of both Mailchimp and Constant Contact, it’s essential to assess your specific business needs, subscriber count, and budget to determine which platform offers the best value for your email marketing efforts.

Features and Capabilities

When it comes to email marketing, both Mailchimp and Constant Contact offer a range of features and capabilities to help businesses effectively engage with their audience and drive results. 

Let’s explore some of the key features offered by these platforms:

1. Email Template Designs

Mailchimp and Constant Contact provide a wide selection of customizable email templates, allowing users to create visually appealing and professional-looking campaigns without any coding skills.

2. A/B Testing

Both platforms offer A/B testing capabilities, enabling users to experiment with different email elements such as subject lines, content, and call-to-action buttons. 

This feature helps optimize campaigns for better engagement and conversions.

3. Contact Management

Mailchimp and Constant Contact allow users to easily manage their contact lists, segmenting them based on various criteria such as demographics, past interactions, and engagement levels. 

This helps businesses target specific audience segments with tailored messaging.

4. Automation

Automation is a powerful feature offered by both platforms. 

Users can set up automated email campaigns based on triggers such as subscriber sign-ups, abandoned carts, or specific dates. 

This helps save time and ensures timely and relevant communication with subscribers.

5. Analytics and Reporting

Both Mailchimp and Constant Contact provide comprehensive analytics and reporting tools. 

Users can track key metrics like open rates, click-through rates, and conversions to measure the success of their email campaigns. 

These insights help optimize future campaigns for better results.

  • Mailchimp also offers advanced analytics features like e-commerce tracking and revenue reports, providing valuable insights for online businesses.
  • Constant Contact’s reporting dashboard includes data on social media campaigns, giving users a holistic view of their marketing efforts.

While Mailchimp and Constant Contact offer similar features, it’s important to consider your specific business needs and goals to determine which platform is the right fit for you.

In the next section, we’ll take a closer look at the user interface and ease of use of both Mailchimp and Constant Contact, helping you assess their usability.

User Interface and Ease of Use

When it comes to email marketing platforms like Mailchimp and Constant Contact, user interface and ease of use are crucial aspects to consider. 

Both platforms strive to provide intuitive interfaces that make it easy for users to navigate and utilize their features effectively. 

However, there are differences in terms of design and functionality that can influence your choice between the two.

Mailchimp boasts a sleek and modern user interface that is visually appealing and user-friendly. 

The platform offers a drag-and-drop email builder, making it simple to create professional-looking email campaigns without any coding knowledge. 

Additionally, Mailchimp provides a variety of customizable templates that can be easily modified to suit your branding needs.

On the other hand, Constant Contact offers a straightforward and clean user interface that prioritizes simplicity.

The platform offers an intuitive email editor with a range of customizable templates. 

Constant Contact also provides a step-by-step campaign creation process, guiding users through each stage and ensuring a seamless experience.

When it comes to ease of use, both Mailchimp and Constant Contact offer user-friendly interfaces that streamline the email marketing process. 

However, the best choice for you ultimately depends on your personal preferences and familiarity with similar platforms.

Key Points:

1. Mailchimp offers a visually appealing and modern user interface.
2. Constant Contact prioritizes simplicity with a clean user interface and step-by-step campaign creation.
3. Both platforms have intuitive interfaces that make email marketing accessible to users of all skill levels.

Target Audience and Use Cases

When it comes to choosing between Mailchimp and Constant Contact for your small business, understanding the target audience and use cases of these platforms is essential. 

While both platforms offer powerful email marketing solutions, they do have distinct features that cater to different business needs.


Mailchimp is particularly popular among small businesses and startups, thanks to its user-friendly interface and robust automation capabilities. 

It is an ideal choice for businesses looking to build brand awareness, engage with their audience through email campaigns, and track campaign performance using detailed analytics. 

Additionally, Mailchimp offers a range of integrations that allow small businesses to connect their email marketing efforts with e-commerce platforms, customer relationship management (CRM) systems, and other marketing tools.

  • Small businesses that want to easily create professional-looking email campaigns and newsletters
  • Startups looking for user-friendly email marketing software with automation features
  • Businesses seeking to integrate email marketing with e-commerce platforms and other marketing tools
  • Entrepreneurs and solopreneurs who require a cost-effective and scalable email marketing solution

Constant Contact

Constant Contact, on the other hand, focuses on providing comprehensive marketing solutions beyond email campaigns. 

It offers a wider range of features, including event management, social media integration, and website builder tools. 

Constant Contact is a great fit for businesses that rely on events, social media engagement, and maintaining a strong online presence as part of their marketing strategy.

  • Businesses that heavily rely on event marketing and need integrated event management tools
  • Organizations seeking to combine email campaigns with social media marketing efforts
  • Companies looking to build and maintain their website alongside their email campaigns
  • Nonprofits and associations in need of robust email marketing tools with donation management features

Ultimately, understanding your specific business needs and goals will help you make an informed decision between Mailchimp and Constant Contact. 

Consider factors such as ease of use, integration capabilities, automation features, and the overall scope of your marketing strategy. 

Both platforms offer unique advantages, so it’s important to choose the one that aligns best with your small business requirements.

Support and Customer Service

When it comes to email marketing platforms like Mailchimp and Constant Contact, having reliable support and customer service is crucial for smooth operations and timely issue resolution. 

MailChimp Constant Contact pros cons, each has its own sets, and both platforms offer varying levels of support.



  • Mailchimp provides 24/7 email support, ensuring that assistance is available around the clock.
  • They also offer a comprehensive knowledge base and a community forum where users can find answers to common questions and connect with other Mailchimp users.


  • Some users have reported slower response times from Mailchimp’s support team, particularly during peak hours.
  • Additionally, phone support is only available to paid users, which can be limiting for those on free plans.

Constant Contact:


  • Constant Contact offers multiple support channels, including phone, chat, and email support.
  • They are known for their responsive customer service, with many users praising the helpfulness and efficiency of the support team.


  • While Constant Contact does provide support across various channels, their support hours are limited to weekdays and specific times.
  • This can be a drawback for users who require assistance outside of regular business hours.

It’s important to consider your individual needs and preferences when evaluating the support and customer service offerings of Mailchimp and Constant Contact. 

If you prioritize 24/7 availability, Mailchimp’s email support and community resources may be a good fit. 

On the other hand, if you value responsive and multi-channel support, Constant Contact’s phone, chat, and email options may be more suitable for your business.

Integration and Automation

When it comes to email marketing, seamless integration and automation with other tools and platforms can greatly enhance your efficiency and productivity. 

Let’s take a closer look at how Mailchimp and Constant Contact fare in terms of integration and automation capabilities.


Both Mailchimp and Constant Contact offer a wide range of integration options to ensure that you can connect with your favorite tools and platforms. 

Whether it’s connecting with CRM systems, e-commerce platforms, or social media channels, you’ll find that both platforms provide ample integration opportunities.

  • MailChimp: With its extensive library of integrations, MailChimp allows you to seamlessly connect with popular platforms like Shopify, WordPress, and Salesforce. This enables you to streamline your workflow and gather valuable customer data from different sources.
  • Constant Contact: Similarly, Constant Contact also offers integrations with a variety of tools, allowing you to sync your email marketing efforts with your CRM, e-commerce platform, or social media accounts. This ensures a smooth transfer of data and improves your overall marketing strategy.


Automation plays a crucial role in freeing up time and resources by automating repetitive tasks and delivering personalized content to your subscribers. 

Let’s see how Mailchimp and Constant Contact handle automation.

  • MailChimp: MailChimp’s automation features are known for their simplicity and effectiveness. With features like behavioral targeting, welcome emails, and abandoned cart emails, MailChimp empowers you to create personalized customer journeys that nurture and engage your audience.
  • Constant Contact: Constant Contact also provides a range of automation tools to help you create targeted email campaigns. From automated welcome emails to triggers based on customer actions, Constant Contact ensures that your messages reach your audience at the right time with the right content.

Both Mailchimp and Constant Contact excel in integration and automation capabilities, allowing you to seamlessly connect with other platforms and automate your email marketing campaigns. 

However, the specific needs of your business and the level of automation required will ultimately determine which platform is the best fit for you.

Reporting and Analytics

When it comes to evaluating the success of your email marketing campaigns, the reporting and analytics features offered by Mailchimp and Constant Contact can provide valuable insights. 

Let’s take a closer look at the strengths and weaknesses of MailChimp versus Constant Contact analysis.


Mailchimp offers robust reporting and analytics tools that allow you to track the performance of your campaigns in real-time. 

With features like open rates, click-through rates, and conversion tracking, you can easily monitor the effectiveness of your emails.


  • The user-friendly interface makes it easy to access and interpret your campaign metrics.
  • Mailchimp provides detailed information on subscriber engagement, allowing you to tailor your future campaigns based on audience preferences.
  • You can create custom reports and schedule them to be delivered directly to your inbox, saving you time and effort.


  • The reporting features in Mailchimp’s free plan are limited, making it necessary to upgrade to a paid plan for advanced analytics.
  • Some users find the segmentation options in the reporting interface to be less intuitive compared to other platforms.
  • Integration with certain third-party tools for more advanced analytics may require additional setup and configuration.

Constant Contact

Constant Contact also offers a range of reporting and analytics features to help you measure the success of your email campaigns. 

With easy-to-understand metrics and visual representations, you can gain valuable insights into your audience’s engagement.


  • Constant Contact provides detailed analytics on key metrics such as open rates, click-through rates, and unsubscribe rates.
  • The platform offers customizable reports, allowing you to focus on the metrics that matter most to your business.
  • Constant Contact provides recommendations and tips based on your campaign performance, helping you improve your email marketing strategy.


  • While Constant Contact offers solid reporting features, some users find the interface and data visualization options to be less intuitive compared to other platforms.
  • Advanced analytics features, such as A/B testing, are only available in higher-tiered plans.
  • Certain integrations with other analytics tools may require additional setup and configuration.

When comparing the reporting and analytics features of MailChimp and Constant Contact, it’s essential to consider your specific requirements and the level of detail you need to assess your email marketing campaigns’ performance.


After a detailed review of difference between MailChimp and Constant Contact, it is clear that both platforms offer robust email marketing solutions. 

However, there are some difference between MailChimp and Constant Contact that can help you decide which platform is the best email marketing platform and better fit for your business needs.

Mailchimp stands out for its user-friendly interface and extensive integration capabilities. 

With a wide range of features and automation options, it is a popular choice for small businesses and startups. 

The platform also offers solid reporting and analytics tools, allowing you to track the success of your campaigns.

On the other hand, Constant Contact excels in its hands-on customer support and customizable templates. 

This platform is particularly suitable for businesses looking for a more personalized approach to email marketing. 

With Constant Contact, you can leverage its strong customer service and use its drag-and-drop editor to create visually appealing campaigns.

In summary, difference between MailChimp and Constant Contact, if you prioritize ease of use and seamless integration, Mailchimp may be the better choice for you. 

However, if you value personalized customer support and customizable templates, Constant Contact could be the ideal platform for your email marketing efforts. 

Assess your unique business needs and consider these differences to make an informed decision that aligns with your goals.


What are the key difference between MailChimp and Constant Contact?

Mailchimp and Constant Contact differ in terms of pricing, features, user interface, and support. While MailChimp offers more flexibility and advanced features, Constant Contact provides a simpler user experience and more robust customer support.

How is Constant Contact different from MailChimp?

Constant Contact offers robust email marketing and event management tools, while MailChimp provides additional features like website building and social media management.

What makes MailChimp different?

MailChimp stands out for its user-friendly interface, advanced automation features, and comprehensive marketing solutions beyond email, including ads, landing pages, and CRM integration.

What is the advantage of using MailChimp?

MailChimp offers a wide range of marketing tools in one platform, including email marketing, audience segmentation, automation, and analytics, making it a versatile choice for businesses of all sizes.

What is Constant Contact used for?

Constant Contact is primarily used for email marketing campaigns, event management, and creating professional-looking emails and newsletters.

Is MailChimp or Constant Contact easier to use?

MailChimp is often considered easier to use due to its intuitive interface, extensive documentation, and user-friendly design, making it accessible for beginners and experienced marketers alike.

Does Constant Contact integrate with MailChimp?

Constant Contact and MailChimp are separate platforms and typically do not integrate directly. However, both platforms offer integrations with other third-party tools and services to streamline marketing workflows.

Disclaimer: The information in this blog is for general guidance only. SaaS Crux aims for accuracy, it’s not a substitute for professional advice. Consult a specialist before making decisions based on this content.



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